Shipping, Delivery & Returns

Shipping Information

Processing Times

We work fast!
All Smileez orders are processed within 1–2 business days (Monday–Friday).
Once your order ships, you’ll receive an email confirmation with a tracking number.

Shipping Methods & Delivery Times

We ship anywhere in the United States.

Standard Shipping (3–5 business days)
Delivered by USPS, UPS, or FedEx depending on your location.
Expedited Shipping (2–3 business days)
Available at checkout for faster delivery.

Shipping times may vary slightly during holidays or high-volume seasons.

Shipping Costs

Shipping rates are calculated at checkout based on your location and selected method.

Orders over $75 ship FREE within the U.S.

Order Tracking

After your order has been shipped, you will receive a shipping confirmation email with a tracking link.
You can check your tracking anytime or visit your account dashboard on ShopSmileez.com.

If your tracking hasn’t updated in 48–72 hours, reach out to us — we’re happy to help.

Lost, Damaged, or Stolen Packages

If your package arrives damaged, is missing items, or shows as “delivered” but you did not receive it:

Email us at support@shopsmileez.com
Include your name, order number, and any photos (if applicable)

We will investigate and make it right as quickly as possible.

Returns & Refunds

Our Happiness Guarantee

We stand behind every Smileez product. If you’re not happy for any reason within 30 days of delivery, we’ll help you with a refund or replacement.

What’s Eligible for Return or Refund?

Unopened products
Defective or damaged items
Orders that arrive incorrectly
First-time purchases that didn’t meet expectations (yes — even if opened)

What’s Not Eligible?

Items returned after 30 days
Products bought from third-party retailers (please contact them directly)

How to Start a Return or Get a Refund

Email us at support@shopsmileez.com with:

Your name
Order number
The issue you experienced
Photos (if applicable)

Our Smileez support team will take care of you within 24–48 hours.

Exchanges

Need a replacement or want to swap for another product?
Email us and we’ll send your replacement as soon as the original item is confirmed for return (or immediately for damaged/defective products).

International Shipping

We currently ship only within the United States.
International shipping is coming soon!

Still Need Help?

Our team is always here for you.
Email support@shopsmileez.com and we’ll be happy to help.

If you want, I can also generate:
✅ Terms & Conditions
✅ Privacy Policy
✅ Subscription/Auto-Ship Policy
✅ Product Safety & Disclaimers
…all optimized for conversions and trust.